📦 Return, Refund & Exchange Policy – MyAmericanJackets

At MyAmericanJackets, your satisfaction is extremely important to us. If you’re not completely happy with your purchase, we offer a simple and customer-friendly return and exchange process to ensure everything is resolved smoothly.

✅ Return Eligibility

To qualify for a return, your request must be submitted within 30 days of receiving your order. Please ensure the following:

  • The item is unused, unworn, and in original condition

  • All tags, accessories, and packaging are included

  • The product is not customized or made-to-order

🔄 Exchange Guidelines

Exchanges are accepted within 30 days, whether it’s a sizing issue or a defect. Here’s what you need to know:

  • If the size you ordered matches our size chart, and the fit is still off, a small exchange fee may apply

  • If we sent you the wrong size or item, we’ll cover the exchange at no extra charge

  • Return shipping is the customer’s responsibility unless the product is incorrect or damaged

To initiate an exchange, email us at sales@myamericanjackets.com with your order number and details about the issue or the correct size.

📬 How to Return Your Order

  1. Reach Out to Us
    Email sales@myamericanjackets.com within 30 days. Mention your order number, reason for return, and attach photos if applicable.

  2. Get Return Authorization
    We’ll provide you with return instructions and a shipping address within 1–2 business days.

  3. Ship the Product Back
    Use a trackable shipping service and pack the item securely to avoid any damage in transit.

  4. Refund Processing
    Once the returned item is received and inspected, a refund will be issued within 3 business days.

🚫 Items Not Eligible for Return

The following cannot be returned:

  • Jackets that are custom-designed or personalized

  • Items that are worn, damaged, or missing tags

  • Returns initiated after 30 days of delivery

🤝 Need Assistance?

We’re here to support you 24/7. Reach out any time:

Email: sales@myamericanjackets.com
Phone: +1-(325)-237-6931
Address: 1337 W 43rd Street, Houston, TX 77018, USA