📦 Return, Refund & Exchange Policy – MyAmericanJackets
At MyAmericanJackets, your satisfaction is extremely important to us. If you’re not completely happy with your purchase, we offer a simple and customer-friendly return and exchange process to ensure everything is resolved smoothly.
✅ Return Eligibility
To qualify for a return, your request must be submitted within 30 days of receiving your order. Please ensure the following:
-
The item is unused, unworn, and in original condition
-
All tags, accessories, and packaging are included
-
The product is not customized or made-to-order
🔄 Exchange Guidelines
Exchanges are accepted within 30 days, whether it’s a sizing issue or a defect. Here’s what you need to know:
-
If the size you ordered matches our size chart, and the fit is still off, a small exchange fee may apply
-
If we sent you the wrong size or item, we’ll cover the exchange at no extra charge
-
Return shipping is the customer’s responsibility unless the product is incorrect or damaged
To initiate an exchange, email us at sales@myamericanjackets.com with your order number and details about the issue or the correct size.
📬 How to Return Your Order
-
Reach Out to Us
Email sales@myamericanjackets.com within 30 days. Mention your order number, reason for return, and attach photos if applicable. -
Get Return Authorization
We’ll provide you with return instructions and a shipping address within 1–2 business days. -
Ship the Product Back
Use a trackable shipping service and pack the item securely to avoid any damage in transit. -
Refund Processing
Once the returned item is received and inspected, a refund will be issued within 3 business days.
🚫 Items Not Eligible for Return
The following cannot be returned:
-
Jackets that are custom-designed or personalized
-
Items that are worn, damaged, or missing tags
-
Returns initiated after 30 days of delivery
🤝 Need Assistance?
We’re here to support you 24/7. Reach out any time:
Email: sales@myamericanjackets.com
Phone: +1-(325)-237-6931
Address: 1337 W 43rd Street, Houston, TX 77018, USA